Former Oklahoma City Call Center Worker Seeks Policy Change

October 24, 2009

Author: Debbie Blossom

Source: NewsOK

A former Oklahoma City Sprint employee who is Muslim is asking for an apology and a policy revision from Sprint after a claim of being fired for hanging up the phone on an abusive caller.

The Oklahoma chapter of the Council on American-Islamic Relations said the employee wants Sprint to change its policy that states employees are not allowed to hang up on customers.

The former customer service employee, who was not named, alleges termination without notice a week after receiving a hate call, said Razi Hashmi, executive director of the state chapter of the council, a Muslim civil liberties group. Hashmi said the employee answered a call Sept. 26. When the caller learned the Sprint representative was Muslim, he allegedly told the employee, "Well, I don’t want to talk to you, and you can go to hell.” The employee hung up and reported the incident to a supervisor, Hashmi said.