Source: American Airlines
On January 3, 2002, American Airlines issued a press release entitled "American holds firm on protecting the safety of its passengers" in reference to the removal of a secret service agent from a flight. The release stated, in part: "American carries out its security obligations according to the guidelines provided by the Federal government. Those guidelines are applied equally among all passengers, and the company vigorously resents any suggestion of racial discrimination. ... Airline employees said the passenger, an armed Secret Service agent, behaved inappropriately. ... American therefore feels obligated to release the attached copies of incident reports filed by the captain of Flight 363 and the manager of the airline’s System Operations Control center who spoke directly with the passenger." These statements are available on the American Airlines site.